General Terms and Conditions of Sale

1. Company Identity

Cabsy SRL
Société à Responsabilité Limitée (Belgian limited liability company)
Rue de la Gare 5 bte 18
4960 Malmedy, Belgium
BCE: 1031.540.461
VAT: BE 1031.540.461
Email: contact@cabsy.be
Phone: +32 494 39 32 70
Website: www.cabsy.be

2. Purpose

These GTC define the conditions under which Cabsy provides its paid passenger transport services by taxi.

Any booking implies full and complete acceptance of these GTC.

Right of Withdrawal

In accordance with Article VI.53, 12° of the Belgian Code of Economic Law (CDE), passenger transport services provided on a specific date or within a specific period are excluded from the 14-day right of withdrawal normally applicable to distance contracts.

This exclusion is justified by the specific nature of the service: the driver and vehicle are reserved and mobilised for a precise time slot, making it impossible to restore the service.

The customer is informed of this exclusion before any booking. The cancellation conditions set out in Article 6 of these GTC remain fully applicable.

3. Bookings

Bookings can be made:

• by phone
• via the website
• via the mobile app

Every booking is confirmed (by email or SMS).

The customer undertakes to provide accurate and complete information.

4. Rates

Rates are calculated in accordance with the applicable regulations in Belgium.

They include:

• the pick-up charge
• the mileage
• any waiting time

Any additional charges (oversized luggage, animal transport, night-time rates, etc.) are communicated at the time of booking.

Prices are quoted inclusive of VAT.

5. Payment

Payment is made in advance when booking via our secure website.

• online via Mollie (Visa, Mastercard, Bancontact and other compatible payment methods)

We do not accept cash payments.

An invoice or receipt is provided for each transaction, upon request or automatically for online payments.

Refunds

In case of a refund (cancellation in accordance with Article 6, cancellation by Cabsy, or billing error), it will be made via the same payment method used for the initial transaction, within a maximum of 14 days.

No fees will be charged to the customer for a legitimate refund.

6. Cancellation

6.1 Cancellation by the customer

Any cancellation made more than 24 hours before the scheduled pick-up time will result in a full refund.

Any cancellation made less than 24 hours before the pick-up renders the full fare due.

Bookings made less than 24 hours before the scheduled departure time are firm and immediately payable, as the driver is specifically mobilised for this service.

These provisions correspond to vehicle immobilisation and the loss of booking opportunity.

6.2 Cancellation by Cabsy

In case of cancellation attributable to Cabsy (breakdown, unavailability, internal cause), the customer will be fully refunded.

No amount may be retained if the ride is not performed due to Cabsy.

7. Right to Refuse a Ride

The driver reserves the right to refuse a ride in the following cases:

• customer obviously in an advanced state of intoxication
• aggressive or dangerous behaviour
• clear risk to safety
• obvious state of uncleanliness
• risk of damage or soiling of the vehicle

In this case, the booking will be refunded if the refusal occurs before the effective start of the ride.

8. Cleanliness – Damage – Cleaning Fees

The customer is required to maintain the integrity and cleanliness of the vehicle.

Any damage, deliberate soiling, or soiling resulting from negligent behaviour (particularly vomiting while intoxicated) engages the customer's liability.

In case of soiling rendering the vehicle temporarily unusable, a flat-rate compensation of €250 may be charged to cover:

• professional cleaning costs
• vehicle immobilisation
• loss of revenue due to cancellation of subsequent rides

If the damage exceeds this amount, Cabsy reserves the right to claim full reimbursement of actual damages with supporting documentation.

This compensation will not apply when the situation results from force majeure not attributable to the customer (e.g., sudden unforeseeable illness).

9. Liability

Cabsy is covered by professional civil liability insurance in accordance with Belgian regulations on paid passenger transport.

Professional Liability Insurance:
Company: [INSURER NAME – TO BE COMPLETED]
Policy No.: [POLICY NUMBER – TO BE COMPLETED]
Amount covered: [AMOUNT] € per claim

This insurance covers damages caused to passengers and third parties in the course of operating the transport service.

Cabsy undertakes to perform the service with diligence.

Its liability cannot be engaged in cases of:

• force majeure
• exceptional weather conditions
• events beyond its control
• delays due to traffic

No clause limits the consumer's legal rights.

10. Complaints

Any complaint must be sent to:
contact@cabsy.be
within 7 days following the service.

A response will be provided within a reasonable timeframe.

11. Personal Data

The data collected is processed in accordance with the GDPR.

It is used solely for:

• booking management
• billing
• service improvement

The customer has the right to access, rectify, and delete their data.

12. Applicable Law – Disputes

These GTC are governed by Belgian law.

In case of dispute, the following procedure applies:

1. Amicable resolution: the customer is invited to contact Cabsy at contact@cabsy.be to find an amicable solution.
2. Mediation: in case of failure, the consumer may refer the matter free of charge to the Consumer Mediation Service (see Article 14).
3. Competent court: failing agreement after mediation, only the courts of Verviers shall have jurisdiction, in accordance with applicable legal rules.

13. Lost Items – Theft or Loss of Personal Belongings

The customer is solely responsible for their personal belongings. Cabsy cannot be held liable for theft or loss of items in the vehicle, except in case of proven fault on the part of the driver or Cabsy.

In accordance with the police regulations for taxi services, the driver must ensure that the customer has not left anything in the vehicle and must immediately return any found items. If this return could not be made, found items will be deposited at the lost and found office or the nearest police station within five days.

Customers are advised to contact Cabsy as soon as possible in case of loss.

14. Consumer Dispute Mediation

In the event of a dispute that cannot be resolved amicably, the consumer may contact the Consumer Mediation Service:

European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

This mediation procedure is free of charge and allows consumer disputes to be resolved amicably and quickly, without resorting to the courts.

In accordance with Article VI.20 of the Belgian Code of Economic Law, every consumer has the right to appeal to a qualified entity for the extrajudicial settlement of disputes.